Questions, answered.
From choosing a size to what happens after you order. If your question isn’t here, write to us.
Products
What does Turt & Co. make?
Thoughtfully designed everyday baby essentials: the Turt Diaper, wipes, and a newborn welcome kit for the first days at home. See the full range.
Where can I find the details for a product?
Every product has its own page with its description, sizes where they apply, and how to add it to your cart.
How do I choose between products?
Start with what your routine needs most. If you’d like help deciding, write to us and tell us a little about your day.
Sizes
How do I choose a diaper size?
Start with your baby’s current weight, then check the fit. The size guide explains what a good fit looks like.
When should I move up a size?
If the tabs only just reach, the waistband sits lower than it used to, or the diaper feels snug around the legs or tummy, it’s usually time for the next size.
What if my baby is between sizes?
The fit is usually the better guide. If the smaller size feels snug, try the next one up.
Orders
How do I place an order?
Choose your products and size, add them to your cart and continue to checkout, where you’ll see a summary of your order before you confirm it.
Can I change or cancel my order?
Please contact us as soon as possible with your order details, and we’ll look into it for you.
Where can I see my orders?
When you’re signed in, your orders are listed in your account.
Shipping
Where do you deliver?
The delivery options available for your address are shown at checkout.
How much does delivery cost?
Delivery costs for your order are shown at checkout, before you pay.
How do I track my order?
Where tracking is available for your delivery, you’ll be able to follow your order once it has been sent. More about shipping.
Returns
What if something is wrong with my order?
Please contact us with your order details and a short description of the problem, and we’ll help put it right.
How do I return something?
Start by getting in touch with your order details. We’ll explain the next steps for your order. More about returns.
Subscriptions
How do subscriptions work?
Choose a diaper size and a delivery rhythm — every two, four or six weeks. See how subscriptions work.
Can I change my size or take a break?
Yes. Subscriptions are designed around growing babies and changing routines, so size, rhythm and pausing are all part of the plan.
Where do I manage my subscription?
In your account, alongside your orders and delivery details.
Care
How should I store diapers and wipes?
Somewhere cool and dry, away from direct sunlight, with packs of wipes closed between uses.
What if I’m worried about my baby’s skin?
Every baby is different. For any concern about your baby’s skin or health, please speak to your doctor or healthcare provider.
Can you give medical advice?
We can’t offer medical advice. For anything about your baby’s health, your doctor or healthcare provider is the right person to ask.