From our hands to your door.
How orders are prepared, sent and followed — and where to find the details for yours.
Shipping overview
Every order is packed with care and sent to the address you give at checkout.
The delivery options available for your address, and what they cost, are shown at checkout before you pay — so you know exactly what to expect before you confirm your order.
Order processing
When you place an order, you’ll see a confirmation of what you’ve ordered and where it’s going. Your order is then prepared for dispatch.
If you notice something that needs changing, contact us as soon as possible with your order details.
The delivery process
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You order
Choose a delivery option at checkout and confirm your order.
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We prepare it
Your order is packed and made ready to send.
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It’s on its way
Your order travels to the address you gave at checkout.
How long delivery takes depends on where you are and the option you choose at checkout.
Tracking
Where tracking is available for your delivery, you’ll be able to follow your order once it has been sent. If you have a question about a delivery in progress, contact us with your order details and we’ll look into it.
Delivery areas
The delivery options shown at checkout reflect where orders can be sent. If your address isn’t covered, get in touch and we’ll let you know.
Contact
For anything about a delivery, write to hello@turtandco.com or use the contact form. Including your order details helps us help you sooner.
We’re here to help.
Browse the answers to common questions, or write to us and tell us what you need.