If something isn’t right.
What to do if you need to send something back, or if an order didn’t arrive the way it should.
Returns overview
Every order should arrive as expected. When one doesn’t, or when you need to send something back, we’ll help you through it.
Eligibility
Whether an item can be returned depends on the item and its condition. Tell us about your order and we’ll confirm what applies to it.
Nothing on this page affects any rights you have under the law.
How to return
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Get in touch
Send us your order details and tell us what you’d like to return.
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We explain the next steps
We’ll confirm what applies to your order and how to send it.
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Send it back
Return the item as we’ve agreed, and we’ll take it from there.
Damaged or incorrect orders
If an item arrives damaged, or isn’t what you ordered, contact us with your order details and — if you can — a photo of the problem. We’ll help put it right.
Contact
Write to hello@turtandco.com or use the contact form, choosing “Returns” as your reason.
We’re here to help.
Browse the answers to common questions, or write to us and tell us what you need.